Cirkul Plus™ Cylinder Exchange Support Page
Welcome to the Cirkul Plus Cylinder Exchange Support page! Here, you'll find essential resources on the proper handling and shipping procedures for Cirkul Plus™ cylinders.
Emergency Response
In case of an emergency, contact CHEMTREC by dialing 1-800-424-9300.
Reference ID: #CCN1014143
Emergency ResponseCO₂ Exchange/Return - Shipping & Handling Instructions
Empty Cirkul Plus™ CO₂ cylinders must be packaged in specially marked boxes compliant with shipping regulations; the exchange/return packaging provided by Cirkul® comes with all necessary labels and permits. Do not use other boxes to avoid any potential shipping issues. Do NOT cover the Department of Transportation (DOT) DOT-SP Number.
Please contact Cirkul Customer support at 844-424-7585 or through email at [email protected], if exchange packaging is damaged or if replacement exchange packaging is needed.
Learn more about CO₂ handling and shipping empty cylinders back to Cirkul.DOT Special Permit
DOT-SP 21733Need to return your empty CO₂ cylinders? Here's how:
Prepare the Return Box:
- Open the CO₂ Refill Box and remove the prepaid shipping label and the white label marked “Empty” (to be used to cover up the green diamond)
Extend the Interior Flap:
- Inside the box you will find an interior flap.
- Gently extend this flap to create a secure compartment for the CO₂ cylinder.
Place the First CO₂ Cylinder:
- Place the clear cap onto the empty CO₂ cylinder.
- Place the EMPTY CO₂ cylinder snugly into the slot near the extended flap.
Close the Interior Flap:
- Place interior flap over the top and side of the empty CO₂ cylinder.
Add a Second Cylinder (if needed):
- If you have a second EMPTY CO₂ cylinder to return, place it in the box on top of the flap.
Close the Box:
- Tuck in all remaining flaps completely. Securely seal the box with packing tape to prevent it from opening during transit.
Attach the Prepaid Shipping Label and “Empty” Label
- Place the "Empty" label over the green diamond, ensuring it doesn't cover the Department of Transportation (DOT) SP-21733 number. Then, attach the prepaid shipping label over the original shipping label.
Remove all prior labels/Pouches and take to FedEx
- Remove all red and white striped labels and plastic pouch then take to the nearest FedEx retail store, dropbox or retail affiliate store such as Walgreens. You can find a list of locations by going to https://local.fedex.com/en-us and entering your zip code.
Thank you for your cooperation! If you have any further questions, please don't hesitate to contact us at Cirkul Customer Support at 844-424-7585 or by email at [email protected].
