Cirkul Plus™ Cylinder Exchange Support Page
Welcome to the Cirkul Plus Cylinder Exchange Support page! Here, you'll find essential resources on the proper handling and shipping procedures for Cirkul Plus™ cylinders.
Emergency Response
In case of an emergency, contact CHEMTREC by dialing 1-800-424-9300.
Reference ID: #CCN1014143
Emergency ResponseCO₂ Exchange/Return - Shipping & Handling Instructions
Cirkul Plus™ CO₂ cylinders must be packaged in specially marked boxes compliant with shipping regulations; the exchange/return packaging provided by Cirkul® comes with all necessary labels and permits. Do not use other boxes to avoid any potential shipping issues. Do NOT cover any Department of Transportation (DOT), green diamond markings and/or DOT-SP Numbers.
Please contact Cirkul Customer support at 844-424-7585 or through email at Help@DrinkCirkul.com, if exchange packaging is damaged or if replacement exchange packaging is needed.
Learn more about CO₂ handling and shipping.DOT Special Permit
DOT-SP 21733Need to return your empty CO₂ cylinder? Here's how:
Prepare the Return Box:
- Open the CO₂ Refill Box and remove the prepaid shipping label.
Extend the Interior Flap:
- Inside the box you will find an interior flap.
- Gently extend this flap to create a secure compartment for the CO₂ cylinder.
Place the First CO₂ Cylinder:
- Place the clear cap onto the empty CO₂ cylinder.
- Place the empty CO₂ cylinder snugly into the slot near the extended flap.
Close the Interior Flap:
- Place interior flap over the top and side of the empty CO₂ cylinder.
Add a Second Cylinder (if needed):
- If you have a second CO₂ cylinder to return, place it in the box on top of the flap.
Close the Box:
- Tuck in all remaining flaps securely.
- Ensure the box is sealed correctly. Use packing tape to make sure the box stays closed while in transit.
Attach the Prepaid Shipping Label:
- Attach the prepaid shipping label to the outside bottom of the box, ensuring it does NOT cover any Department of Transportation (DOT) labels or markings (i.e., SP-21733 number or the Green Diamond).
Mail the Box:
- To arrange a return pickup, please contact FedEx at 1-800-463-3339 or visit Fedex.com/ReturnPickup. Additional information can be found on the following slide.
Mailing the Return Box:
Contact FedEx to Schedule a Pickup
- Do not physically go to a FedEx location; you will need to schedule a pickup.
- You can do this by either calling FedEx or scheduling a pickup online.
Option 1: Contact FedEx to Schedule a Pickup
- Contact FedEx via Phone at 1-800-463-3339
- Say “Ground Return Pickup”
Option 2: Schedule a Pickup Online
- Visit the FedEx website at Fedex.com/ReturnPickup
- Follow the shipping instructions on the CO₂ Handling and Shipping Training to properly schedule your pickup. Learn more about CO₂ handling and shipping. Learn more about CO₂ handling and shipping
Thank you for your cooperation! If you have any further questions, please don't hesitate to contact us at Cirkul Customer Support at 844-424-7585 or by email at Help@DrinkCirkul.com.
