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We've listed out some of our most asked questions and organized them for easy searching. If you can't seem to find an answer to your question, please use the Help Icon at the bottom of the page or drop us an email at help@drinkcirkul.com

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Top Questions

    • Q: How does Cirkul Auto-Ship work?
      • When you place your order, get even greater savings by selecting Auto-Ship! You'll receive an email reminder two days before your Auto-Ship order processes 30 days later. Auto-Ship orders save you time and money and can be adjusted as needed. Change your flavors, quantities, and shipping dates, or cancel at any time.
    • Q: What do I need to get started with Cirkul?
      • A: You'll need one Bottle and one Lid to get started. Then the fun starts—you can pick as many flavors as you want! Click here to build your bundle.
    • Q. How long will one Cirkul flavor cartridge last?
      • A. One Cirkul flavor cartridge (also called a “Sip”) flavors about 132 ounces of water, depending on the flavor dial setting. With a 22oz Bottle that is about 6 fill ups. With a 12oz bottle that is about 11 fill ups. With a 32oz Bottle that is about 4 fill ups.
    • Q. How many ounces of water does the Cirkul bottle hold?
      • A. You have your choice of 3 Bottle sizes! 12oz, 22oz, and 32oz.
    • Q. Do Cirkul cartridges contain artificial coloring?
      • A. Nope! Our blends have no artificial colorings (or flavors, for that matter.) Our videos sometimes utilize color to visually indicate flavor change, but in reality Cirkul is colorless, which means no stains!
    • Q. Does the Cirkul lid only work on the Cirkul bottle?
      • A. We're partial to our bottle, but we understand that you might have one you know and love. That's why we designed our lid to work with the Cirkul bottle and also many other wide-mouth water bottles including Nalgene, CamelBak, Contigo, Hydro Flask, and Klean Kanteen.*

        (*TRADEMARK INFORMATION: All trademarks, trade names, and logos mentioned or illustrated are the property of their respective owners. Reference to, or illustration of, any commercial products that the Cirkul's Lid is compatible with does not constitute or imply endorsement, recommendation, or favoring of the Cirkul Lid by their respective manufacturers.)

    Flavor Brands

    • Q: What flavors does Cirkul offer?
      • A: We currently have 50+ flavors, with new flavors dropping monthly.

        LifeSips (with added B Vitamins): Fruit Punch, Coconut Pineapple, Raspberry Lemonade, Sweet Tea & Lemon, Watermelon, Lemonade, Strawberry Kiwi, Peach Mango, Berry Pomegranate (Stevia), Strawberry Lemonade (Stevia), Blueberry Cranberry (Stevia), and Mango Grapefruit (Stevia).

        FitSips (with added B vitamins and electrolytes): Mixed Berry, Orange Tangerine, Lemon Lime (Stevia), White Cherry, and Tropical Blast.

        GoSips (with added B vitamins and caffeine): Black Cherry, Strawberry Watermelon, Green Apple, Grape, Blackberry, Cherry Limeade, Citrus Twist, and Orange.

        Puressence (with unsweetened, pure flavor essences): Lemon, Peach, Raspberry, Tangerine, Cucumber, Pear, Apple, and Pineapple.

        Gateway Tea (premium teas infused with refreshing all-natural fruit flavors, including caffeine): Washington Raspberry Tea, Georgia Peach Tea, South Carolina Sweet Tea, and Pennsylvania Tea & Lemonade.

        Frosted Iced Coffee (premium iced coffee blends, including caffeine) Classic Iced Coffee, Caramel Iced Coffee, Mocha Iced Coffee, Vanilla Iced Coffee, Pumpkin Spice Iced Coffee, and Creme Brûlée Iced Coffee.

        Squeeze Lemonade (big bold lemonade taste with B Vitamins) Classic Lemonade, Blueberry Lemonade, Watermelon Lemonade, Raspberry Lemonade, Blackberry Lemonade, and Strawberry Lemonade.

        Fission (high-powered caffeine, BCAA’S, adaptogens, and antioxidants): Jackpot (Green Apple), Send It (Fruit Punch), E.T. (Lemon Lime), Nocturnal (Berry Blend), Blue Magic (Blue Raspberry), and Florida Man (Orange Citrus).

        Verda (with added B Vitamins, antioxidants, sweetened with Stevia): Clementine, Watermelon, Lemon, Strawberry, and Cucumber Lime.

        Stage (increased electrolytes sweetened with Stevia): Blackberry Twist, Lemon Lime, Strawberry Watermelon, and Orange.

        Flyte (increased electrolytes): Last Drive (Blue Raspberry), Red Zone (Fruit Punch), Rapid Fire (Strawberry Watermelon), Shutout (Grape), Goal Line (Lemon Lime), and Lights Out (Blackberry).
    • Q. Do any flavors have no sweetener at all?
      • A: Yes, the Puressence flavor line offers zero added sweetener, just all-natural flavor essence!
    • Q: Which flavors have caffeine?
      • A: Our GoSip, Frosted Iced Coffee, Gateway Tea, and Fission flavors all contain caffeine.
    • Q: Which flavors have electrolytes?
      • A: Our FitSip, FLYTE, and Stage flavors all contain electrolytes.
    • Q: What sweeteners do you offer?
      • A: Cirkul flavor blends are sweetened with either sucralose, stevia, or no sweetness at all (just pure flavor essence) depending on the flavor. Cirkul isn’t here to tell people what sweetener they should or shouldn’t use, we are just hoping to give everyone a custom, convenient, and clean way to drink more water! Cirkul formulas do not use aspartame or acesulfame potassium. Your health is our top priority as we continue to develop more products and flavor formulas.
    • Q: Will there be more flavors in the future?
      • A: Absolutely! We’re constantly trying new blends in our goal to offer the most delicious, custom, convenient, and clean hydration option around! We currently have 50+ flavors, with new flavors dropping monthly.

    Sips

    • Q: What are Sips?
      • A: Sips are the flavor cartridges. The Sip holds the flavor and also provides the spout and spout cover.
    • Q: How many calories are in Cirkul Sips?
      • A: All Cirkul flavor blends have 0 calories.
    • Q: How much sugar do Cirkul Sips have?
      • A: All Cirkul flavor blends are sugar free.
    • Q: Do Cirkul Sips have artificial coloring?
      • A: Cirkul flavor blends do not have artificial colorings (or flavors, for that matter.) Cirkul videos sometimes utilize color to visually indicate flavor change, but in reality Cirkul is colorless, which means no stains!
    • Q: How long is a Cirkul Sip good for after opening?
      • A: The recommended best by date for each Cirkul Sip is stamped on each individual Sip's packaging. In addition, we recommend consuming a Cirkul Sip within 10 days of opening it.
    • Q: Is the Cirkul Sip also a water filter?
      • A: Cirkul Sips only enhance water. However, we also offer the Cirkul Flow Filter which removes chlorine from your water and enhances the flavor of your Sip.
    • Q: How do I know what flavor setting I'm on?
      • A: The flavor dial on the Sip is continuously adjustable from 0 (represented by an X) to 10. This allows you to dial in your perfect setting and remember it easily!
    • Q: Do Cirkul Sips need to be refrigerated?
      • A: Cirkul Sips can be stored at room temperature but feel free to store them in the refrigerator if you prefer.
    • Q: Can I freeze Cirkul Sips?
      • A: Cirkul Sips should not be kept in the freezer.
    • Q: How long does a Cirkul Sip last?
      • A: One Cirkul flavor cartridge (also called a “Sip”) flavors about 132 ounces of water, depending on the flavor dial setting. With a 22oz Bottle that is about 6 fill-ups. With a 12oz bottle that is about 11 fill-ups. With a 32oz Bottle that is about 4 fill-ups.
    • Q: How do I know when a Cirkul Sip is empty?
      • A: You will notice a significant drop off in flavor immediately. Pro-tip: give the dial a quick turn to 10 to test if there's any left, if not - time to pick a new flavor to enjoy!
    • Q: Are Cirkul Sips safe for everyone?
      • A: You should always consult your physician, children’s pediatrician, registered dietitian, or health-care provider for medical advice. You can find nutrition and ingredients information on the products page by clicking on a flavor and then selecting “Nutritional Info and Ingredients” at DrinkCirkul.com/Products

    Bottle & Lid

    • Q: How many ounces is the Cirkul bottle?
      • A: You have your choice of 3 Bottle sizes! 12oz, 22oz, and 32oz.
    • Q: My lid or bottle squeaks, help!
      • A: Not to worry, that's just an audible reminder of all the hydrating you're doing! All kidding aside, the air valve located on the top of the lid (which balances the pressure in the bottle) can sometimes squeak when you first receive it. After a few bottles it should stop. A cycle through the dishwasher (top rack only) also seems to help. It's one of those quirks that come with new products and we're working hard to get rid of it! If you have any questions please reach out to us at help@drinkcirkul.com.
    • Q: Does the Cirkul bottle fit in my car cup holder?
      • A: Yes, most car cupholders can accommodate the 12 oz and 22 oz Bottles. However, since all vehicles are different you may need an extender for the 32 oz Bottle.
    • Q: Does the water in my bottle have flavor left in it from the Cirkul Sip?
      • A: Cirkul's patented technology contains a one way valve that prevents any back flow from the Sip into the Bottle. Feel free to switch flavors in and out with the same water in your Bottle.
    • Q: Can I use a Cirkul Sip on a different lid?
      • A: Cirkul Sips are only compatible with Cirkul Lids.
    • Q: Can I use Cirkul Sips with a different bottle?
      • A: Yep, all you need is our Cirkul lid and you're ready to rock. Our lid utilizes a standard wide-mouth fitment which means it will fit right on most popular wide-mouth water bottles that you may already own.
    • Q: Can I use sparkling water in my bottle?
      • A: Cirkul Sips can be used with plain or sparkling water.
    • Q: Is my bottle dishwasher safe?
      • A: Plastic Bottles, Squeeze Bottles and all Lids are top-rack dishwasher safe. Please wash your Stainless Steel Bottles and all Custom Bottles by hand. We recommend washing your Bottle and Lid before your first use and cleaning your Bottle and Lid at the end of each day of use.
    • Q: Can I use hot water in my Cirkul bottle?
      • A: Cirkul Bottles are only meant to be used with cold or room temperature water.
    • Q: How many bottles of water does a Sip flavor in a Mini bottle?
      • A: The Mini Bottle uses the same Sips the standard Bottle uses, so 132oz or about 11 fill-ups on a standard setting.
    • Q: How many ounces is the Mini bottle?
      • A: The Mini Bottle is 12 ounces.

    Accessories

      Q: What’s the difference between the Chill Sleeve and the Shock Sleeve?
      • A: Our insulated Chill Sleeves were made for our Plastic and Squeeze Bottles. They come in all of our Bottle sizes (12oz, 22oz, & 32oz) and are designed to keep your water chilled, your bottle insulated, and your hands dry. Our Shock Sleeves were made for our Stainless Steel Bottles and are currently only available in the 22oz size. They are a premium, two-piece silicone protective layer that can be added to your bottle to protect from small bumps and scratches.
    • Q: How do I install a Shock Sleeve?
      • A: Our team put together this clip to help!
    • Q. How do I clean my Chill Sleeve and Shock Sleeve?
      • A: You can wash your Chill Sleeve in the washing machine with cold or warm water and laundry detergent. After washing, just let the Chill Sleeve air dry. Do not clip it using a clothes pin or the clip marks will remain on the Chill Sleeve. To clean your Shock Sleeve simply hand-wash it with warm water and dishwashing liquid, then just let it air dry.
    • Q: How do I install the Flow Filter?
      • A. The Flow Filter can only be installed on the New Comfort Grip Lid. Just turn your Lid over, turn the Flow Filter ¼ turn and it will snap into place!
    • Q: Can I use the Flow Filter without a flavor cartridge?
      • A: No, you cannot use the Flow Filter without a flavor cartridge. Our Flow Filter is designed to be used with a Sip, allowing you to filter and flavor on the go!
    • Q: What is the Sip Safe for?
      • A. If you're ready to switch up your Sip blend but still have some tasty flavor in it and want to save it for later - no worries! With the Cirkul Sip Safe you'll have a convenient way to keep your Sips safe and clean when swapping them on the go! The Sip Safe is made from high-quality, BPA-free plastic, and features dual magnetic locking clasps, opening from both ends for easy hand-washing. Check it out on the products page at https://drinkcirkul.com/products
    • Q: Why are there holes in the Sip Safe?
      • A: There are small holes in the Sip Safe to allow any leftover water to evaporate from your Sip. However, if you are worried about any liquid seeping through the small holes of your Sip Safe, gently tap your Sip against the walls of your Lid while removing it from the Lid or dry your Sip with a napkin before placing it in the Sip Safe.

    Orders

    • Q: What is your return policy?
      • A: Since Cirkul is a consumable product we are not able to accept returns nor provide refunds. We apologize for any inconvenience but hope our priority is understandable as we value the trust our customers have in us. If you do have an issue with a product, please reach out to us at help@drinkcirkul.com so we may better assist you.
    • Q: Can I send a gift from Cirkul to my friends or family?
      • A: We don't currently offer the ability to gift Auto-Ship plans to friends or family, but you can certainly order anything from our Products page and ship to others as a great gift!
    • Q: How much does shipping cost?
      • A: Trick question - Within the contiguous United States, we offer free shipping on any order over $15. Ship to Alaska and Hawaii for only $10!
    • Q: Do you ship outside of the United States?
      • A: Currently we’re only offering Cirkul in the United States. We hope to bring Cirkul to more countries in the near future!
    • Q: How long will it take my order to arrive?
      • A: Typically, orders arrive within 5-7 business days after being shipped. However, due to increased demand it may take longer. You'll receive a tracking email as soon as your order is on the way!
    • Q: How do I order a bottle?
      • A: Select “Products” at the top of the page, click on the bottle you want to order, select the quantity, and then press the “add to cart” button. Visit the shopping cart to finish your order.
    • Q: How do I order more cartridges?
      • A: Select “Products” at the top of the page. Click on the flavor cartridges you want to order, select the quantity, and then press the “add to cart” button. Visit the shopping cart to finish your order.
    • Q: How do you ship?
      • A: All orders are shipped USPS and DHL.
    • Q: Do you accept EBT?
      • A: Cirkul Sips should be able to be purchased through SNAP benefits at Walmart Stores. Eligibility can vary by state. Please check with your local store!
    • Q: How do I remove something from my cart?
      • A: Click on “Cart” at the top right of the page. On this page select the orange ‘X’ next to the item you want to remove.
    • Q: My bottle, lid, or Sip is damaged.
      • A: Oh no! That's the last thing we want to hear! Please contact us at help@drinkcirkul.com with any concerns about damaged products so we can get you back to hydrating in a custom, convenient and clean way!
    • Q: Is Cirkul available at retail stores?
      • A: Cirkul has partnered with Walmart to help make Cirkul Products more readily available to our awesome Sipsters! Of course Cirkul’s website at DrinkCirkul.com is filled with even more options than in retail locations and will be delivered directly to your door!

    Auto-Ship

    • Q: How do I modify my Auto-Ship?
      • A: Cirkul Sipsters are always in the driver's seat and can make changes to their auto-shipment at any time. You can add or remove the number of Sips per shipment and also adjust any flavor selections all in the “My Account” page.
    • Q: Can I change my shipment schedule?
      • A: Of course! If you aren't ready for your order, you can always simply push it back! To delay your order, log in to your profile at www.DrinkCirkul.com/Account and click the arrow in “Next Box Ships.” Your calendar will be displayed and you can select the date you would like your next order to process.
    • Q: Do I have to be on a monthly Auto-Ship to make an order?
      • A: If you’d rather order as-needed, you can go to the Products page of the Cirkul website, however - plan holders do get a nifty discount and some great benefits for being such loyal Sipsters!
    • Q: Can I order more as-needed products separate from my Auto-Ship order?
      • A: Of course you can! All you need to do is log in to your account, visit our Products page, and pick your goodies! This order will ship as soon as possible and separate from your auto-ship.
    • Q: How do I cancel my Auto-Ship?
      • A: You can stop your Cirkul Sip deliveries with us at any time, for any reason, right on your profile page.

        Once you're logged in, click on "Your Account", then click “cancel plan.” On the next page, select the option that best applies as to why you are cancelling. Read over the tips and then the cancel button will appear at the bottom of the page. Close the dialog box and then the "Cancel Plan" button. Here are some tips: If you need a Sips sooner than normal you can order from our Products page, or you can reschedule your next delivery at any time between shipments. Just email us at help@drinkcirkul.com.

        If you need your Sips sent to a different location (e.g. to a seasonal home), you can edit your address for each Auto-Ship online under your profile as well. Have more questions? Submit a request to help@drinkcirkul.com!

    Billing/Payment

    • Q: What payment methods do you accept?
      • A: Visa, Mastercard, Discover and American Express.
    • Q: Do you accept Afterpay?
      • A: Yes! We accept Afterpay for on-demand orders only. With Afterpay you pay 25% of the total at check-out and your order ships right away. You're charged the remaining balance in 25% intervals over the next 6 weeks, each payment being 2 weeks apart, and with no interest. Just click on the Afterpay icon at checkout to set up your Afterpay account. For more information about Afterpay click here.
    • Q: My credit card was accidentally charged.
      • A: Please check your active auto-ship with Cirkul as an auto-ship may have occurred. To find that info, log in to your profile and select "Your Plan" under your account. Still have a question? Submit a request to help@drinkcirkul.com!
    • Q: I see ‘BrainTree’ on my bank statement - what’s that?
      • A: BrainTree is one of Cirkul’s payment partners. In some cases, you might see 'BrainTree' (or a variation of BrainTree) on your credit card statement within the first 24 hours of placing your order. Within a day, ‘Cirkul’ should appear on your statement in its place. If you have any questions or concerns about this, just reach out and we can help confirm your order!
    • Q: There is a $1 charge on my bank statement - what’s that about?
      • A: Awesome question! Don’t worry, that $1 is simply a holding charge. As soon as your order is shipped out, you will be charged for exactly the total of your order, and that $1 pending charge will disappear. It's just your bank talking to our bank saying "Yep, this is a real account."

    Rewards

    • Q: Can I refer and earn rewards for sharing?
      • A: Yes you can! Visit your profile and click on the Referral Program tab for your unique referral link, which you can copy and share through email, Facebook, Twitter, and more.
    • Q: What do I get for sharing?
      • A: When someone signs up using your unique referral code, you earn two free Sips. Once you have earned 10 referrals, you can claim a free Stainless Steel bottle!
    • Q: One of my friends signed up but I didn’t get credit, why?
      • A: To earn credit your friend needs to use your unique referral link that’s on your profile page or in the emails we send on your behalf. If your friend used another customer’s unique link or didn’t use a referral link you won’t be credited.
    • Q: I invited someone but they never received an invite.
      • A: Ask them to check their spam folder or you can copy and paste your unique code into a message and send it directly. If someone is already a Cirkul customer they will not be able to get additional invites.
    • Q: How can I redeem my Inner Cirkul points?
      • A: First, log in to your account and click on the Inner Cirkul tab at the top of the page. Once you click 'Redeem' on an item, you'll have an option to 'Order Now' or 'Add to Auto-Ship'. If you click 'Order Now,' the item will be added to your cart and the points removed so you can continue shopping. If you click 'Add to Auto-Ship' your item will be added to your next auto-ship order and shipping will be free!

    Account

    • Q: I forgot my password.
      • A: Oops! Let's get you a new password. On our site, click "Log In" and select "Forgot Password". Type in your email and click "Submit". We'll send you an email immediately with instructions on how to reset your password.
    • Q: How do I change my log in/email?
      • A: Easy peasy - Log In to your account and select “Your Account”. Select the EMAIL section and update your info!

    More

    • Q. Are the Cirkul cartridges recyclable?
      • A. Our cartridges are made of #5 plastic, which is recyclable in communities that accept it. The inside of the cartridge contains a foil pouch which is not recyclable. The cartridge can be disassembled for proper sorting of materials.

        Please check with your local jurisdiction for recycling information relating to specific materials. Check out https://DrinkCirkul.com/Recycling for more info!
    • Q: How does the cost compare to bottled beverages?
      • A: One Cirkul Sip enhances around 132 oz of water on average, so you can fill up your 22oz Cirkul Bottle six times before you need to change Sips! Auto-Ship and save to get flavorful bottle fill-ups for as low as 42 cents each! Additionally, Cirkul Sips are made with high quality ingredients, natural flavors, and a unique delivery system to provide you a healthy, customized beverage AND save you money.
    • Q: Can I take Cirkul Sips through TSA?
      • A: Yes. Cirkul Sips are well under the 3 oz limit, so you can bring them with you to stay hydrated and save money wherever your travels take you!